What Payment method do you accept ?

  • For Mail orders: E-Transfer For Local Delivery: E-transfers or Cash If you decide to pay cash, please have your ID ready at the door and have the exact change ready at the door, our drivers don’t carry cash with them.

I DID NOT RECIEVE MY PAYMENT ORDER INSTRUCTIONS

  • If payment hasn’t been received within 2 minutes, most likely our emails get sent to the spam folder, if they are please make sure to check the spam folder and take us off.

If having difficulties please call 1888 VAN DANK and we will walk you through.

HOW DO I USE INTERAC E-TRANSFER

  • Do you issue refunds or exchanges ?

No refunds, But exchanges only if something is wrong with product, and email vandankexpress@gmail.com or you can use our chatline on our home page. How secure is it to send money by email through interac e-transfer?

  • How secure is it to send money by email through interac e-transfer?

You are not sending money by email or text message: Only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money.

The money always resides safely at a financial institution and is transferred through existing payment networks that banks and credit unions have used for years to settle cheques, bank machine deposits and withdrawals. Security measures have been built into the system, including:

  • Encryption technology
  • Confidential user IDs and passwords issued by financial institutions
  • Secure login process
  • A security question and answer to ensure only the intended recipient receives the money
  • 128-bit browser encryption

MAIL ORDER

  • Once we receive and process your payment we will then proceed to process your order.

Please note that any payment received after 2pm PST may not make it for same-day ship out. Your order will be processed but will be sent to the post office the following business day.

Please note that if you place an order on Friday after 2 pm PST, or Saturday and Sunday your payment and shipment will be processed on Monday morning according to queue.

Canada Post does not operate after hours, on weekends and holidays. Instead of rushing to send your order to Canada Post, we use our judgment to hold the order until their pick up service is operating. This way your order is not sitting at the local post office overnight. It’s safer at our warehouse until it can be picked up.

WHAT HAPPENS IF I DONT GET MY ORDER?

Please be as accurate as possible when filling in the address. If there is an error in the shipping address we won’t be able to replace your order. If the error is on our part, we will gladly compensate you accordingly.

If your package is deemed missing due to our error we will replace the order. If a signature is waived then we would not replace the order. This means you have just waived your insurance with us. Once an order is suspected to be missing we will contact Canada Post 3 business days after the expected delivery date to open a ticket.

WILL YOU SHIP TO PO BOXES?

  • Yes. We are not responsible for any thefts that may occur with P.O. Boxes

WHEN WILL I GET MY TRACKING INFORMATION?

Once we print your shipping labels, our software creates your tracking number. The information only updates once the order gets scanned at the post office. From there our software will then email you the tracking number. This usually takes about 2-4 hours from post office drop off.

There are times where Canada Post’s system does not correctly scan at the local post office and the tracking info will not have any updates. This will cause our software to not send any info. Once the order goes to the main processing facility in Richmond it will get scanned there and our software will pick that up and send you the tracking information. This can take up to 1 business day. Rest assured that your order is in transit even though there is no tracking info for the time being.

DOES SHIPPING COME WITH TRACKING?

Depending on where you are located in Canada shipping can be as quick as 1 business day to as long as 5 business days. Rural areas will take longer.

We only ship Xpresspost with Canada Post

All shipping comes with tracking information and signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive the signature please put down “no signature or N/S” in the order note section. We strongly suggest setting up a flex delivery address with Canada Post.

Repeat: We will not replace any orders that have been delivered but missing due to no signature on delivery or safe dropped.

HOW WILL MY ORDER BE PACKAGED?

Orders will come in a bubble mailer or box depending on your order size.

The contents of your order will be put into a vacuum-sealed package.

Our flowers will come individually packed in a child-resistant/odor barrier mylar bags.

Prior to sending the order to Canada Post, we do a sniff test on each order to ensure no odor is leaking.

Your order will be as discrete as possible. There will be no indication of what the contents may be.

WHAT SHIPPING COMPANY DO YOU USE?

  • At this moment we only use Canada Post.